BioFuel Solutions receives numerous customer queries daily, ranging from product inquiries to technical questions about biofuel usage. With Deskhero, they can efficiently manage these tickets using the platform's structured data lists and kanban board.
Deskhero's advanced AI capabilities have been instrumental in improving the company's response times. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has significantly reduced the time taken to respond to customer queries.
Additionally, Deskhero's AI enhances the search results on the platform. When a customer support agent searches for information to resolve a ticket, the AI uses embeddings to find the most relevant content. This has made it easier for agents to find the information they need, further speeding up response times.
Deskhero's custom fields and user groups have allowed BioFuel Solutions to personalize their customer support. They can categorize tickets based on the type of query and assign them to the appropriate team, ensuring that each ticket is handled by an expert in that area.
Overall, Deskhero's advanced AI capabilities have optimized BioFuel Solutions' customer support, improving their efficiency and customer satisfaction.
How has Deskhero improved BioFuel Solutions' response times?
Deskhero's AI capabilities generate suggested replies using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This has significantly reduced the time taken to respond to customer queries.
How does Deskhero's AI enhance the search results on the platform?
When a customer support agent searches for information to resolve a ticket, the AI uses embeddings to find the most relevant content. This makes it easier for agents to find the information they need.
How does Deskhero allow BioFuel Solutions to personalize their customer support?
Deskhero's custom fields and user groups allow BioFuel Solutions to categorize tickets based on the type of query and assign them to the appropriate team. This ensures that each ticket is handled by an expert in that area.
* This article provides an example of how a fictive company in the Manufacture of non-edible oils industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
