ScaleMaster Inc. has a vast customer base that often requires assistance with product setup, troubleshooting, and general inquiries. With Deskhero's advanced AI capabilities, the company is able to manage these requests effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
The AI-powered Deskhero platform enables ScaleMaster's support team to generate suggested replies based on the context of the customer's query. This significantly reduces the response time and improves customer satisfaction.
Deskhero's comprehensive search bar, powered by AI, enhances the efficiency of ScaleMaster's support team. It allows them to quickly find relevant information from the knowledge base, previous tickets, and uploaded files. This feature helps in resolving customer queries faster and more accurately.
With Deskhero's custom fields and user groups, ScaleMaster can categorize customer queries based on their nature and assign them to the appropriate support team. This ensures that the customer queries are handled by the most qualified personnel, improving the quality of support.
Moreover, Deskhero's REST API allows ScaleHero to integrate the platform with their existing systems, providing a seamless workflow for the support team.
How does Deskhero's AI capabilities improve customer support?
Deskhero's AI capabilities improve customer support by generating suggested replies based on the context of the customer's query, enhancing the search results for faster resolution, and categorizing customer queries for efficient handling.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems for a seamless workflow.
How does Deskhero handle different types of customer queries?
Deskhero uses custom fields and user groups to categorize customer queries based on their nature and assign them to the appropriate support team. This ensures that the queries are handled by the most qualified personnel.
* This article provides an example of how a fictive company in the Manufacture non-electric domestic scales and weighing machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
