WeighRight Solutions receives numerous customer queries daily regarding product specifications, usage instructions, and troubleshooting. By leveraging Deskhero's advanced AI capabilities, WeighRight can manage these queries efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content for responding to customer queries.
Deskhero's AI-powered platform enables WeighRight's support team to generate suggested replies based on the customer's query. This not only reduces the response time but also ensures that the responses are accurate and personalized.
The comprehensive search bar in Deskhero, powered by AI, allows WeighRight's support team to quickly find relevant information from the knowledge base, previous tickets, and uploaded files. This feature greatly aids in resolving customer queries in a timely manner.
Deskhero's custom fields and user groups allow WeighRight to categorize customer queries and assign them to the appropriate support team. This ensures that the customer queries are handled by the right personnel, improving the overall quality of support.
Furthermore, Deskhero's REST API allows WeighRight to integrate the platform with their existing systems, ensuring a smooth workflow for the support team.
How does Deskhero's AI capabilities enhance customer experience?
Deskhero's AI capabilities enhance customer experience by providing quick and accurate responses to customer queries. The AI generates suggested replies based on the customer's query and enhances the search results for faster resolution.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems, ensuring a smooth workflow for your support team.
How does Deskhero ensure that the customer queries are handled by the right personnel?
Deskhero uses custom fields and user groups to categorize customer queries and assign them to the appropriate support team. This ensures that the queries are handled by the right personnel.
* This article provides an example of how a fictive company in the Manufacture non-electric domestic scales and weighing machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
