CleanMaster Inc. has a vast customer base that often requires assistance with their products. Using Deskhero's ticket management system, they are able to efficiently handle customer queries and complaints. The AI capabilities of Deskhero help in suggesting replies to customer tickets by leveraging OpenAI Embeddings from previous tickets and knowledge base articles.
Deskhero's AI also enhances the search results for CleanMaster Inc.'s support team. When a new ticket is created, the AI searches through the company's knowledge base, policies, manuals, presentations, and even scraped website data to find relevant content. This significantly reduces the time spent by support staff in finding solutions and increases the speed of response to customer queries.
CleanMaster Inc. also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to manage user groups and custom fields effectively, further enhancing their customer support services.
The company also benefits from Deskhero's structured data lists and custom email domains. These features allow CleanMaster Inc. to organize their customer data efficiently and maintain a professional image in their communications.
Overall, Deskhero's advanced AI capabilities have significantly improved CleanMaster Inc.'s customer support services, resulting in increased customer satisfaction and loyalty.
How does Deskhero's AI suggest replies to customer tickets?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files like policies, manuals, and presentations to suggest replies to customer tickets.
How does Deskhero's AI enhance search results?
When a new ticket is created, Deskhero's AI searches through the company's knowledge base, policies, manuals, presentations, and even scraped website data to find relevant content, thereby enhancing search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Manufacture of non-electric laundry and cleaning appliances industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
