WashPro Ltd. receives numerous customer inquiries and complaints daily. With Deskhero's ticket management system, they can handle these efficiently. The platform's AI capabilities assist in suggesting replies to customer tickets by using OpenAI Embeddings from previous tickets and knowledge base articles.
Deskhero's AI also improves the search results for WashPro Ltd.'s helpdesk team. Whenever a new ticket is created, the AI searches through the company's knowledge base, policies, manuals, presentations, and scraped website data to find relevant content. This helps the helpdesk team respond to customer queries faster and more accurately.
WashPro Ltd. also utilizes Deskhero's REST API to integrate the platform with their existing systems. This integration allows them to manage user groups and custom fields effectively, further improving their helpdesk services.
Additionally, the company benefits from Deskhero's structured data lists and custom email domains. These features allow WashPro Ltd. to organize their customer data efficiently and maintain a professional image in their communications.
By using Deskhero's advanced AI capabilities, WashPro Ltd. has significantly improved its helpdesk services, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI suggest replies to customer tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files like policies, manuals, and presentations to suggest replies to customer tickets.
How does Deskhero's AI improve search results?
Whenever a new ticket is created, Deskhero's AI searches through the company's knowledge base, policies, manuals, presentations, and scraped website data to find relevant content, thereby improving search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Manufacture of non-electric laundry and cleaning appliances industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
