BagItRight receives a high volume of customer queries daily, ranging from product inquiries to order status checks. Using Deskhero's ticket management system, the company has been able to categorize and prioritize these tickets efficiently. The AI-powered system suggests replies based on previous tickets and knowledge base articles, significantly reducing the time spent by customer service representatives on each ticket.
Deskhero's AI capabilities also come into play when dealing with complex queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI can find relevant content and generate comprehensive responses. This not only improves the quality of customer support but also frees up the representatives to focus on more critical tasks.
The company also uses Deskhero's website scraping feature to keep its knowledge base updated. The AI can scrape data from their website and convert it into structured data lists, which are then used to enhance search results and generate suggested replies. This has led to a significant improvement in the accuracy of the information provided to customers.
Furthermore, BagItRight utilizes Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows for real-time updates and ensures that all customer-related data is centralized and easily accessible.
Overall, BagItRight has experienced a significant reduction in response times, an increase in customer satisfaction rates, and improved operational efficiency since implementing Deskhero's AI capabilities.
How does Deskhero's AI help in managing customer tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to new tickets. This reduces the time spent by customer service representatives on each ticket and improves the quality of responses.
How does Deskhero's website scraping feature work?
Deskhero's AI can scrape data from your website and convert it into structured data lists. These lists are used to enhance search results and generate suggested replies, improving the accuracy of the information provided to customers.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This ensures that all customer-related data is centralized and easily accessible.
* This article provides an example of how a fictive company in the Manufacture of non-woven bags and sacks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
