EcoPack Solutions has an extensive knowledge base consisting of product details, manufacturing processes, usage instructions, and more. Managing this vast amount of information was challenging until they implemented Deskhero. The platform's AI capabilities have significantly improved the management and accessibility of their knowledge base.
With Deskhero, EcoPack Solutions can automatically generate knowledge base articles from Word, PowerPoint, and PDF files. The AI-powered system uses OpenAI Embeddings to understand the content of these files and create structured, searchable articles. This has not only streamlined the process of adding new information to the knowledge base but also made it easier for customers to find relevant information.
Deskhero's AI also enhances the search functionality of the knowledge base. By leveraging the AI's understanding of the content, the search bar can provide more accurate and relevant results. This has improved customer self-service and reduced the number of support tickets.
Moreover, EcoPack Solutions uses Deskhero's website scraping feature to keep their knowledge base updated. The AI scrapes data from their website and converts it into structured data lists, which are then used to enhance search results and generate suggested replies.
Overall, by implementing Deskhero's AI capabilities, EcoPack Solutions has significantly improved the management of their knowledge base, enhanced customer self-service, and reduced the load on their customer support team.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, and PDF files. It uses OpenAI Embeddings to understand the content and create structured, searchable articles. Moreover, it enhances the search functionality by providing more accurate and relevant results.
How does Deskhero's website scraping feature contribute to the knowledge base?
Deskhero's AI scrapes data from your website and converts it into structured data lists. These lists are used to enhance search results and generate suggested replies, keeping the knowledge base updated and improving the accuracy of the information provided to customers.
Does Deskhero's AI capabilities reduce the load on the customer support team?
Yes, by improving the management and accessibility of the knowledge base, Deskhero's AI enhances customer self-service, reducing the number of support tickets and thereby the load on the customer support team.
* This article provides an example of how a fictive company in the Manufacture of non-woven bags and sacks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
