GreenSack Innovations receives a multitude of customer communications daily through various channels. Managing these communications was a challenge until they implemented Deskhero. The platform's AI capabilities have significantly improved the efficiency and effectiveness of their customer communications.
With Deskhero, GreenSack Innovations can categorize and prioritize customer communications using the ticket management system. The AI-powered system suggests replies based on previous tickets and knowledge base articles, significantly reducing the time spent by customer service representatives on each communication.
Deskhero's AI capabilities also come into play when dealing with complex queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI can find relevant content and generate comprehensive responses. This not only improves the quality of customer communications but also frees up the representatives to focus on more critical tasks.
Furthermore, GreenSack Innovations uses Deskhero's custom email domains feature to maintain a consistent brand image in their customer communications. The AI can generate replies that match the company's tone and style, enhancing the overall customer experience.
Overall, GreenSack Innovations has experienced a significant reduction in response times, an increase in customer satisfaction rates, and improved operational efficiency since implementing Deskhero's AI capabilities.
How does Deskhero's AI help in managing customer communications?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer communications. This reduces the time spent by customer service representatives on each communication and improves the quality of responses.
How does Deskhero's custom email domains feature enhance customer communications?
Deskhero's custom email domains feature allows you to maintain a consistent brand image in your customer communications. The AI can generate replies that match your company's tone and style, enhancing the overall customer experience.
Can Deskhero's AI handle complex customer queries?
Yes, Deskhero's AI can handle complex queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI can find relevant content and generate comprehensive responses.
* This article provides an example of how a fictive company in the Manufacture of non-woven bags and sacks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
