WeaveX receives numerous customer queries daily regarding their products, manufacturing processes, and delivery schedules. Managing these inquiries was a significant challenge until they adopted Deskhero. Now, with the help of Deskhero's advanced AI capabilities, they can quickly generate suggested replies based on previous tickets, knowledge base articles, and other relevant content.
Deskhero's AI leverages OpenAI Embeddings to find relevant content from various sources, including uploaded files like policies, manuals, presentations, and scraped website data. This feature has enabled WeaveX to provide accurate and timely responses to customer inquiries, enhancing their overall customer service experience.
Furthermore, Deskhero's comprehensive search bar, powered by AI, has made it easier for WeaveX's support team to find relevant information quickly. The AI-enhanced search results have significantly reduced the time spent on each ticket, allowing the team to handle more customer queries efficiently.
The knowledge base feature of Deskhero has also been beneficial for WeaveX. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature has helped WeaveX to build a robust knowledge base that assists both their support team and customers.
Overall, Deskhero's advanced AI capabilities have transformed WeaveX's helpdesk operations, improving their efficiency and customer satisfaction.
How does Deskhero's AI find relevant content for suggested replies?
Deskhero's AI uses OpenAI Embeddings to scan through previous tickets, knowledge base articles, uploaded files like policies, manuals, presentations, and scraped website data to find relevant content. This content is then used to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI in Deskhero enhances search results by using OpenAI Embeddings to find the most relevant content from various sources. This makes the search process faster and more accurate.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This helps in building a robust knowledge base.
* This article provides an example of how a fictive company in the Manufacture of non-woven fabrics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
