FiberFurnish has a large customer base and receives a high volume of customer queries and complaints daily. The company uses Deskhero's advanced AI capabilities to handle these interactions efficiently and effectively.
The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded manuals, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, reducing the response time significantly.
Deskhero's AI also helps FiberFurnish in managing their tickets. The AI can predict the urgency of a ticket based on the content and automatically assign it to the right team. This ensures that all issues are addressed in a timely manner, improving customer satisfaction.
The AI also assists in maintaining the knowledge base. It can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This keeps the knowledge base updated with the latest information, making it a valuable resource for both the support team and the customers.
By leveraging Deskhero's AI capabilities, FiberFurnish has been able to enhance their customer interactions, provide efficient support, and improve customer satisfaction.
How does Deskhero's AI help in handling customer interactions?
Deskhero's AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded manuals, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, reducing the response time significantly.
How does Deskhero's AI assist in ticket management?
Deskhero's AI can predict the urgency of a ticket based on the content and automatically assign it to the right team. This ensures that all issues are addressed in a timely manner.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This keeps the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Manufacture of non-woven household items (e.g. furniture, rugs, etc.) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
