RugRevolution receives numerous customer queries and complaints daily. To handle these efficiently, the company uses Deskhero's advanced AI capabilities. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies. This not only reduces the response time but also ensures consistency in the responses. The AI also enhances search results, making it easier for the support team to find relevant information quickly.
Deskhero's AI capabilities also help RugRevolution in managing their tickets effectively. The AI can predict the urgency of a ticket based on the content and automatically assign it to the appropriate team. This ensures that urgent issues are addressed promptly, enhancing customer satisfaction.
The AI also helps in maintaining the knowledge base. It can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the knowledge base is always up-to-date with the latest information.
Overall, Deskhero's AI capabilities have enabled RugRevolution to improve their helpdesk services, reduce response time, and enhance customer experience.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, reducing the response time significantly.
How does Deskhero's AI assist in ticket management?
Deskhero's AI can predict the urgency of a ticket based on the content and automatically assign it to the appropriate team. This ensures that urgent issues are addressed promptly.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Manufacture of non-woven household items (e.g. furniture, rugs, etc.) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
