NonWoven Wonders receives numerous customer queries daily regarding product specifications, usage instructions, and troubleshooting. The company uses Deskhero's advanced AI capabilities to manage these queries efficiently. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies. This not only reduces the response time but also ensures consistency in the responses. The AI also enhances search results, making it easier for the support team to find relevant information quickly.
Deskhero's AI capabilities also help NonWoven Wonders in managing their tickets effectively. The AI can predict the urgency of a ticket based on the content and automatically assign it to the appropriate team. This ensures that urgent issues are addressed promptly, enhancing customer satisfaction.
The AI also helps in maintaining the knowledge base. It can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the knowledge base is always up-to-date with the latest information.
Overall, Deskhero's AI capabilities have enabled NonWoven Wonders to streamline their customer support operations, reduce response time, and enhance customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI can predict the urgency of a ticket based on its content and automatically assign it to the appropriate team. This ensures that urgent issues are addressed promptly.
How does Deskhero's AI enhance search results?
The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This enhances the search results, making it easier for the support team to find relevant information quickly.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Manufacture of non-woven household items (e.g. furniture, rugs, etc.) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
