NonWoven Innovations receives a large volume of customer queries every day. The company uses Deskhero's ticket management system to organize these queries, ensuring that each one is addressed in a timely manner. The system's AI capabilities automatically categorize tickets based on their content, making it easier for the support team to prioritize and respond to them.
The company also uses Deskhero's kanban board feature to visualize their workflow. This allows them to track the progress of each ticket and ensure that no customer query is left unresolved.
Deskhero's AI plays a crucial role in this process. It uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files, and then generates suggested replies for new tickets. This not only speeds up the response time but also ensures the accuracy of the information provided.
Additionally, the platform's REST API allows NonWoven Innovations to integrate Deskhero with their existing systems, further enhancing their customer support operations.
By leveraging Deskhero's advanced AI capabilities, NonWoven Innovations has been able to significantly improve their ticket management process. The platform has not only increased the efficiency of their operations but also improved the quality of their customer support services.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files, and then generates suggested replies for new tickets. This speeds up the response time and ensures the accuracy of the information provided.
How does Deskhero's kanban board feature help in ticket management?
The kanban board feature allows the company to visualize their workflow. This helps them track the progress of each ticket and ensure that no customer query is left unresolved.
How does Deskhero's REST API enhance customer support operations?
The REST API allows the company to integrate Deskhero with their existing systems, further enhancing their customer support operations.
* This article provides an example of how a fictive company in the Manufacture of nonwoven fabrics and mats from glass fibres industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
