RadMedTech uses Deskhero's AI capabilities to manage their vast knowledge base, which includes technical manuals, troubleshooting guides, and product specifications. The AI-powered system automatically generates articles from uploaded Word, PowerPoint, and PDF files, making it easier for the support team to find relevant information quickly.
With Deskhero's advanced AI, the company is able to provide faster and more accurate responses to customer queries. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies, significantly reducing the time spent by support agents on each ticket.
The AI also enhances the search results within the platform, allowing the support team to find relevant information more efficiently. This has resulted in quicker resolution times and improved customer satisfaction.
RadMedTech also takes advantage of Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest information from their own website and other relevant sources.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow and further enhancing the efficiency of their support operations.
How does Deskhero's AI help in improving response times?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. This significantly reduces the time spent by support agents on each ticket, resulting in faster response times.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses a website scraping feature to automatically update the knowledge base with the latest information from the company's own website and other relevant sources.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Manufacture of Nuclear Medicine and Radiosurgery Devices industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
