AeroDynamics Inc. receives numerous technical queries and support requests from airlines and maintenance service providers worldwide. Managing these requests was a daunting task until they implemented Deskhero. The platform's ticket management system and custom fields allowed them to categorize and prioritize tickets effectively.
The company also leveraged Deskhero's AI capabilities to enhance their knowledge base. They uploaded their technical manuals, policies, and presentations, which were then processed by Deskhero's AI to generate knowledge base articles. This feature reduced the time spent on manual data entry and made the knowledge base more comprehensive and accessible.
Deskhero's AI also improved the company's response time. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero could suggest relevant replies to new tickets. This feature not only reduced the workload of the support team but also improved the accuracy of their responses.
Moreover, the AI capabilities of Deskhero enhanced the search results within the platform. When a support agent searched for information, the AI used the embeddings to find the most relevant content, making the search process quicker and more efficient.
Overall, Deskhero's AI capabilities have transformed AeroDynamics Inc.'s customer support services, making them more efficient and effective.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies to new tickets. This reduces the time spent by support agents in crafting responses, thereby improving the response time.
How does Deskhero's AI enhance the search results?
When a support agent searches for information, Deskhero's AI uses the embeddings to find the most relevant content. This makes the search process quicker and more efficient.
How does Deskhero's AI contribute to the knowledge base?
Deskhero's AI can process uploaded files like technical manuals, policies, and presentations to generate knowledge base articles. This reduces the time spent on manual data entry and makes the knowledge base more comprehensive and accessible.
* This article provides an example of how a fictive company in the Manufacture of aircraft industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
