SkyTech Manufacturing deals with a wide range of technical queries and support requests from airlines, maintenance service providers, and regulatory bodies. Managing these requests was challenging until they adopted Deskhero. The platform's structured data lists and user groups helped them organize and manage tickets effectively.
The company also utilized Deskhero's AI capabilities to enhance their knowledge base. By uploading their technical documents and regulatory filings, they were able to generate knowledge base articles using Deskhero's AI. This not only saved time but also ensured that the knowledge base was always up-to-date with the latest information.
Deskhero's AI also played a crucial role in improving the company's response time. By using OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero could suggest relevant replies to new tickets. This feature significantly reduced the workload of the support team and improved the accuracy of their responses.
Furthermore, the AI capabilities of Deskhero improved the search results within the platform. When a support agent searched for information, the AI used the embeddings to find the most relevant content, making the search process more efficient.
In conclusion, Deskhero's AI capabilities have significantly improved the efficiency and effectiveness of SkyTech Manufacturing's helpdesk services.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies to new tickets. This reduces the time spent by support agents in crafting responses, thereby improving the response time.
How does Deskhero's AI enhance the search results?
When a support agent searches for information, Deskhero's AI uses the embeddings to find the most relevant content. This makes the search process quicker and more efficient.
How does Deskhero's AI contribute to the knowledge base?
Deskhero's AI can process uploaded files like technical documents and regulatory filings to generate knowledge base articles. This not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Manufacture of aircraft industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
