SpiritsCo. receives a high volume of customer queries and complaints daily. To manage these effectively, they use Deskhero's tickets management and kanban board features. This allows them to track, prioritize, and resolve customer issues in a timely manner.
The company uses Deskhero's custom fields and email domains to personalize their communications with customers. The user groups feature enables them to provide targeted support to different customer segments, improving their overall customer satisfaction.
SpiritsCo. also utilizes Deskhero's knowledge base feature to provide their customers with easy access to relevant information. They upload their product manuals, policies, and other documents, which are then converted into knowledge base articles using Deskhero's AI capabilities.
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, significantly reducing the response time and improving the efficiency of SpiritsCo.'s customer support team.
Finally, SpiritsCo. uses Deskhero's comprehensive search bar and REST API to seamlessly integrate their existing systems with the platform, further enhancing their customer support capabilities.
How does Deskhero's AI capabilities optimize SpiritsCo.'s helpdesk services?
Deskhero's AI capabilities use OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then used to generate suggested replies, reducing the response time and improving the overall efficiency of the helpdesk services.
How does SpiritsCo. personalize their customer interactions using Deskhero?
SpiritsCo. uses Deskhero's custom fields and email domains features to personalize their customer interactions. They also use the user groups feature to provide targeted support to different customer segments.
How does SpiritsCo. integrate their existing systems with Deskhero?
SpiritsCo. uses Deskhero's comprehensive search bar and REST API to integrate their existing systems with the platform, allowing them to streamline their customer support processes.
* This article provides an example of how a fictive company in the Manufacture of Alcohols industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
