BrewMaster Inc. receives a large volume of customer queries daily, ranging from product inquiries to technical issues. With Deskhero, they are able to manage these tickets efficiently using the platform's structured data lists and kanban board features. This allows them to track, prioritize, and resolve customer issues in a timely manner.
Deskhero's custom fields and email domains features enable BrewMaster Inc. to personalize their customer interactions, enhancing their brand image and customer satisfaction. User groups feature allows them to segment their customer base, providing targeted support for different customer categories.
The company also utilizes Deskhero's knowledge base feature, where they upload their product manuals, policies, and other relevant documents. These are then converted into knowledge base articles using Deskhero's advanced AI capabilities. This not only saves time but also ensures that the information is easily accessible to both the support team and the customers.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time and improving the efficiency of BrewMaster's customer support team.
Lastly, BrewMaster uses Deskhero's comprehensive search bar and REST API to integrate their existing systems with the platform, further enhancing their customer support capabilities.
How does Deskhero's AI capabilities improve BrewMaster's customer support efficiency?
Deskhero's AI capabilities use OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then used to generate suggested replies, reducing the response time and improving the overall efficiency of the customer support team.
How does BrewMaster personalize their customer interactions using Deskhero?
BrewMaster uses Deskhero's custom fields and email domains features to personalize their customer interactions. They also use the user groups feature to provide targeted support for different customer categories.
How does BrewMaster integrate their existing systems with Deskhero?
BrewMaster uses Deskhero's comprehensive search bar and REST API to integrate their existing systems with the platform, allowing them to streamline their customer support processes.
* This article provides an example of how a fictive company in the Manufacture of Alcohols industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
