AlkaliSolutions receives a high volume of customer queries daily. Managing these queries manually was time-consuming and prone to errors. By implementing Deskhero, they were able to automate the process, with the AI capabilities analyzing previous tickets to generate suggested replies. This not only reduced response times but also improved the accuracy of the responses.
The structured data lists feature of Deskhero allowed AlkaliSolutions to organize customer queries in a more efficient manner. The AI capabilities further enhanced this by identifying patterns and trends in the queries, helping the support team prioritize and handle tickets more effectively.
AlkaliSolutions also utilized the knowledge base feature of Deskhero to create a repository of information. The AI capabilities were used to generate articles from various sources, including word, powerpoint, pdf files, and scraped website data. This provided the support team with a wealth of information, enabling them to handle customer queries more effectively.
The custom email domains feature of Deskhero allowed AlkaliSolutions to maintain a consistent brand image in their communications. The AI capabilities also enhanced the search results, making it easier for the support team to find relevant information quickly.
In conclusion, Deskhero's advanced AI capabilities have significantly improved AlkaliSolutions' helpdesk services, enhancing efficiency, accuracy, and customer satisfaction.
How has Deskhero's AI capabilities improved AlkaliSolutions' helpdesk services?
Deskhero's AI capabilities have automated the process of handling customer queries, reduced response times, improved the accuracy of responses, and provided valuable insights into customer queries. This has enhanced efficiency, accuracy, and customer satisfaction.
How does AlkaliSolutions use the structured data lists feature of Deskhero?
AlkaliSolutions uses the structured data lists feature to organize customer queries more efficiently. The AI capabilities further enhance this by identifying patterns and trends in the queries.
How has the custom email domains feature of Deskhero benefited AlkaliSolutions?
The custom email domains feature has allowed AlkaliSolutions to maintain a consistent brand image in their communications. The AI capabilities also enhance the search results, making it easier to find relevant information.
* This article provides an example of how a fictive company in the Manufacture of alkalis industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
