AlloyWorks Ltd. has a large number of customer support tickets to handle on a daily basis. Deskhero's AI-powered ticket management system has made this task easier and more efficient. The system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. This has greatly improved the response time and the accuracy of the responses.
The company also uses Deskhero's website scraping feature to enhance their customer support service. The AI system scrapes data from their website and uses it to improve the search results and reply suggestions. This has resulted in a more comprehensive and accurate customer support service.
Furthermore, AlloyWorks Ltd. uses Deskhero's custom fields and user groups features to organize their customer support team and streamline their operations. This has improved the coordination among the team members and made their operations more efficient.
AlloyWorks Ltd. also benefits from Deskhero's knowledge base feature. The company's manuals, policies, and presentations are converted into structured data lists by the AI system, making them easily searchable and accessible. This has significantly reduced the time spent by customer support agents on finding relevant information.
Overall, Deskhero's advanced AI capabilities have significantly improved the quality and efficiency of AlloyWorks Ltd.'s customer service.
How does Deskhero's AI-powered ticket management system benefit AlloyWorks Ltd.?
The system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. This greatly improves the response time and the accuracy of the responses.
What is the advantage of Deskhero's website scraping feature for AlloyWorks Ltd.?
The AI system scrapes data from their website and uses it to improve the search results and reply suggestions. This results in a more comprehensive and accurate customer support service.
How has Deskhero improved the searchability of AlloyWorks Ltd.'s knowledge base?
The company's manuals, policies, and presentations are converted into structured data lists by the AI system, making them easily searchable and accessible. This has significantly reduced the time spent by customer support agents on finding relevant information.
* This article provides an example of how a fictive company in the Manufacture of Aluminum and Aluminum Alloy Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
