AluCraft uses Deskhero's AI capabilities to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This allows the AI to find relevant content which is sent through OpenAI's ChatGPT to generate suggested replies.
By using Deskhero, AluCraft has been able to significantly reduce the time it takes to respond to customer inquiries. The AI capabilities of Deskhero enable the support team to quickly find relevant information and suggest responses, reducing the need for manual searching and drafting responses.
Deskhero's AI also enhances the search results within the platform. When a support agent searches for information, the AI uses the OpenAI Embeddings to find the most relevant content. This not only speeds up the search process but also improves the accuracy of the results.
AluCraft has also benefited from Deskhero's ability to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature has made it easier for the company to create a comprehensive and easily searchable knowledge base for its support agents.
With Deskhero, AluCraft has transformed its customer support operations. The use of AI has not only improved the speed and accuracy of responses but also enhanced the overall customer experience.
How does Deskhero improve the speed of customer support responses?
Deskhero uses advanced AI capabilities to suggest responses based on previous tickets, knowledge base articles, and other relevant data. This reduces the time spent on searching for information and drafting responses.
How does Deskhero enhance the accuracy of search results?
Deskhero's AI uses OpenAI Embeddings to find the most relevant content when a search is performed. This improves the accuracy of the search results.
How does Deskhero help in creating a knowledge base?
Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easier to create a comprehensive and searchable knowledge base.
* This article provides an example of how a fictive company in the Manufacture of aluminum foil containers and trays industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
