AluServe uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. The AI uses this information to suggest responses to new tickets, significantly reducing the time it takes to resolve customer issues.
Deskhero's AI also enhances the platform's search functionality. When a support agent performs a search, the AI uses OpenAI Embeddings to find the most relevant content. This not only speeds up the search process but also ensures that the agent has the most accurate information to resolve the customer's issue.
AluServe has also used Deskhero to create a comprehensive knowledge base. The platform can generate knowledge base articles from Word, PowerPoint, and PDF files, making it easier for the company to maintain an up-to-date and easily searchable knowledge base.
By using Deskhero, AluServe has been able to improve the efficiency of their customer support services. The AI capabilities of the platform have reduced the workload of the support team, allowing them to focus on providing excellent customer service.
With Deskhero, AluServe has transformed their customer support operations. The use of AI has not only improved the speed and accuracy of responses but also enhanced the overall customer experience.
How does Deskhero's AI suggest responses to tickets?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest responses to new tickets. This significantly reduces the time it takes to resolve customer issues.
How does Deskhero improve the search functionality?
When a support agent performs a search, Deskhero's AI uses OpenAI Embeddings to find the most relevant content. This speeds up the search process and ensures the accuracy of the results.
How does Deskhero help in maintaining a knowledge base?
Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easier to maintain an up-to-date and easily searchable knowledge base.
* This article provides an example of how a fictive company in the Manufacture of aluminum foil containers and trays industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
