Anchor Dynamics receives a large number of customer support tickets every day. Managing these tickets and providing timely responses was a challenge until they implemented Deskhero.
With Deskhero's AI capabilities, Anchor Dynamics can now efficiently manage tickets and provide timely responses. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, significantly reducing the response time.
Moreover, the AI's ability to learn from past interactions has made the system more intelligent over time. It can now handle more complex queries, reducing the workload of the support team and improving customer satisfaction.
Furthermore, the AI enhances the search results, making it easier for the support team to find relevant information quickly. This has not only improved the productivity of the team but also increased customer satisfaction.
With Deskhero, Anchor Dynamics has been able to transform their ticket management process. The AI capabilities have made the process more efficient, effective and customer-friendly.
How has Deskhero's AI capabilities improved the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other resources to generate suggested replies. This has significantly reduced the response time and improved the efficiency of the ticket management process.
How does the AI enhance search results?
The AI uses embeddings to find relevant content from various sources. This enhances the search results, making it easier for the support team to find the required information quickly.
Can Deskhero's AI handle complex queries?
Yes, Deskhero's AI learns from past interactions and becomes more intelligent over time. It can handle more complex queries, reducing the workload of the support team.
* This article provides an example of how a fictive company in the Manufacture of Anchors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
