GlueMaster Inc. receives hundreds of customer queries daily, ranging from product usage instructions, safety precautions, to troubleshooting common issues. Managing these queries manually was time-consuming and led to delayed responses. With Deskhero's advanced AI capabilities, GlueMaster Inc. can now automatically generate suggested replies based on previous tickets, knowledge base articles, and uploaded files like policies or manuals.
Deskhero's AI also enhances the search results within the platform. When a new ticket comes in, the AI quickly scans through the existing knowledge base, previous tickets, and other resources to find relevant content. This not only speeds up the response time but also ensures that the provided solutions are consistent and accurate.
The company also leverages Deskhero's website scraping feature. This allows the AI to pull in data from their website and use it to further enhance the suggested replies and search results. This has been particularly useful for addressing queries related to new products or updates.
Furthermore, GlueMaster Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to manage tickets, user groups, and other aspects of customer support from a single interface.
With Deskhero, GlueMaster Inc. has seen a significant reduction in response times, improved customer satisfaction, and more efficient use of their support team's time.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature allows the platform to pull in data from your website. This data can then be used to enhance the suggested replies and search results within the platform.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This enables you to manage all aspects of customer support from a single interface.
* This article provides an example of how a fictive company in the Manufacture of Animal Glue Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
