MediCure has a large number of customers who frequently need assistance with their products. Before implementing Deskhero, their helpdesk team struggled to manage the high volume of tickets. Now, with Deskhero's AI-powered ticket management system, they can handle tickets more efficiently. The AI analyses the content of new tickets and suggests replies based on previous tickets and the knowledge base, reducing response times.
MediCure also uses Deskhero's AI to enhance their knowledge base. They have a vast amount of data in the form of articles, manuals, and policies. The AI generates embeddings from these documents and uses them to find relevant content when responding to tickets or enhancing search results. This has significantly improved the accuracy and relevance of the information provided to customers.
The AI capabilities of Deskhero also enable MediCure to scrape their website for additional information. This information is then used to enhance the knowledge base and improve the accuracy of the suggested replies and search results.
MediCure also leverages Deskhero's REST API to integrate the platform with their existing systems. This allows them to take full advantage of the AI capabilities of Deskhero without any disruption to their existing workflows.
In summary, Deskhero's advanced AI capabilities have enabled MediCure to significantly improve the efficiency and effectiveness of their helpdesk services.
How does Deskhero's AI improve the efficiency of the helpdesk team?
Deskhero's AI analyses the content of new tickets and suggests replies based on previous tickets and the knowledge base. This reduces the time taken to respond to tickets and improves the overall efficiency of the helpdesk team.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI generates embeddings from the documents in the knowledge base and uses them to find relevant content when responding to tickets or enhancing search results. This improves the accuracy and relevance of the information provided to customers.
Can Deskhero scrape websites for additional information?
Yes, Deskhero's AI can scrape websites for additional information. This information is then used to enhance the knowledge base and improve the accuracy of the suggested replies and search results.
* This article provides an example of how a fictive company in the Manufacture of antibiotics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
