AntibioTech has a vast knowledge base of articles, manuals, and policies related to their antibiotics. These documents were previously scattered across various platforms, making it difficult for the support team to find relevant information quickly. With Deskhero, they can now consolidate all these documents in one place, and the AI capabilities of the platform generate embeddings from these documents to find relevant content.
The AI capabilities of Deskhero also enhance the ticket management system at AntibioTech. When a new ticket is created, the AI analyses the content of the ticket and suggests replies based on the embeddings generated from previous tickets and the knowledge base. This significantly reduces the time taken to respond to tickets and improves the overall efficiency of the support team.
Deskhero's AI also enhances the search results on the platform. When a support team member searches for information, the AI uses the embeddings to provide the most relevant results. This not only saves time but also ensures that the most accurate information is provided to the customers.
AntibioTech also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the advanced AI capabilities of Deskhero without disrupting their existing workflows.
Overall, the advanced AI capabilities of Deskhero have significantly improved the efficiency and effectiveness of AntibioTech's customer support and helpdesk services.
How does Deskhero's AI improve the ticket management system?
When a new ticket is created, Deskhero's AI analyses the content of the ticket and suggests replies based on the embeddings generated from previous tickets and the knowledge base. This significantly reduces the time taken to respond to tickets.
How does Deskhero's AI enhance the search results?
When a support team member searches for information, Deskhero's AI uses the embeddings to provide the most relevant results. This ensures that the most accurate information is provided to the customers.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This allows you to leverage the advanced AI capabilities of Deskhero without disrupting your existing workflows.
* This article provides an example of how a fictive company in the Manufacture of antibiotics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
