FragranceSynth Ltd receives a high volume of customer support requests daily. Managing these tickets efficiently and providing timely responses was a significant challenge for the company.
They turned to Deskhero for a solution. With Deskhero's advanced AI capabilities, FragranceSynth was able to automate much of their ticket management process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, significantly reducing the time taken to respond to tickets.
Deskhero's AI also enhanced the search results within the platform. When a customer support agent searches for information to resolve a ticket, the AI provides the most relevant results. This feature has drastically reduced the time taken to find information, further improving ticket resolution times.
Additionally, FragranceSynth used Deskhero's custom fields and structured data lists to categorize their tickets better. This feature, combined with the AI's ability to suggest replies based on ticket category, made the ticket management process more efficient.
Overall, Deskhero's advanced AI capabilities have allowed FragranceSynth Ltd to optimize their ticket management process, improve ticket resolution times, and increase customer satisfaction.
How does Deskhero's AI improve ticket resolution times?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to tickets. This automation significantly reduces the time taken to respond to tickets, thereby improving ticket resolution times.
How does Deskhero's AI enhance search results within the platform?
When a customer support agent searches for information, Deskhero's AI uses OpenAI Embeddings to provide the most relevant results. This feature reduces the time taken to find information and improves the efficiency of the ticket resolution process.
Can Deskhero's AI suggest replies based on ticket category?
Yes, Deskhero's AI can suggest replies based on ticket category. This feature, combined with custom fields and structured data lists, makes the ticket management process more efficient.
* This article provides an example of how a fictive company in the Manufacture of Aromatic Compounds industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
