WeaveTech handles a large volume of customer queries every day regarding product features, usage instructions, and troubleshooting. The company uses Deskhero's AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies, significantly reducing response times.
The AI also enhances the search results in the knowledge base, making it easier for customers to find relevant information. This has resulted in a decrease in the number of tickets raised, freeing up the support team to focus on more complex issues.
WeaveTech also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This, combined with the Kanban board, enables the support team to manage their workload effectively and ensure that no ticket is overlooked.
Furthermore, WeaveTech uses Deskhero's REST API to integrate the platform with their existing systems, providing a unified view of customer interactions and improving overall service quality.
Overall, Deskhero's advanced AI capabilities have enabled WeaveTech to provide faster, more accurate responses to customer queries, improving customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses OpenAI embeddings to understand the context of the search query and find the most relevant content in the knowledge base, previous tickets, uploaded files, and scraped website data.
How does WeaveTech use Deskhero's REST API?
WeaveTech uses Deskhero's REST API to integrate the platform with their existing systems, providing a unified view of customer interactions.
* This article provides an example of how a fictive company in the Manufacture of articles for plaiting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
