Dental Dynamics was struggling with an overwhelming amount of customer queries regarding their products, installation procedures, and maintenance. The company decided to implement Deskhero to manage these queries more efficiently.
Deskhero's AI capabilities were utilized to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This information was used to generate suggested replies, significantly reducing response times and improving customer satisfaction.
The AI also enhanced the search results within the platform, making it easier for the support team to find relevant information quickly. This feature proved particularly useful when dealing with complex queries that required in-depth knowledge about the products.
Furthermore, the AI was able to identify common issues and trends from the tickets, enabling Dental Dynamics to proactively address these problems and improve their products. This not only reduced the number of tickets but also improved the overall quality of their products.
Overall, Deskhero's AI capabilities transformed Dental Dynamics' customer support, making it more efficient and effective.
How did Deskhero's AI capabilities improve response times?
The AI analyzed previous tickets and other resources to generate suggested replies, which significantly reduced the time taken to respond to customer queries.
How did the AI enhance the search results within the platform?
The AI used OpenAI Embeddings from various sources to find relevant content, making it easier for the support team to find the information they needed quickly.
How did Deskhero help Dental Dynamics improve their products?
The AI identified common issues and trends from the tickets, enabling Dental Dynamics to proactively address these problems and improve their products.
* This article provides an example of how a fictive company in the Manufacture of artificial teeth industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
