SportGear Productions has a vast range of products, each with its unique features and technical specifications. To help their customers understand these products better, they maintain a comprehensive knowledge base. Deskhero's AI capabilities help in generating knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data.
The AI uses OpenAI Embeddings to understand the content of these files and generates articles that are easy to understand and relevant to the customers' queries. This has significantly reduced the time and effort required to create and update the knowledge base.
Deskhero's AI also enhances the search results by using the embeddings to find the most relevant content based on the customer's query. This ensures that the customers can quickly find the information they are looking for, thereby improving their experience.
The custom email domains feature allows SportGear to provide a personalized experience to their customers. They can send emails from their own domain, which helps in building trust and credibility with the customers.
Overall, Deskhero's advanced AI capabilities have helped SportGear Productions in maintaining an up-to-date and comprehensive knowledge base, leading to improved customer support and satisfaction.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings to understand the content of Word, PowerPoint, PDF files, and scraped website data. It then generates knowledge base articles that are easy to understand and relevant to the customers' queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses the embeddings to find the most relevant content based on the customer's query. This ensures that the customers can quickly find the information they are looking for.
What is the benefit of the custom email domains feature?
The custom email domains feature allows companies to send emails from their own domain, which helps in building trust and credibility with the customers.
* This article provides an example of how a fictive company in the Manufacture of Athletics Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
