FitPro Equipments has a large customer support team that handles a wide range of queries and issues. To manage this effectively, they use Deskhero's Kanban board. The AI capabilities of Deskhero help in automatically assigning tickets to the appropriate team members based on their expertise and workload.
The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to understand the nature of the issues raised in the tickets. It then assigns the tickets to the team members who are best equipped to handle them. This has significantly improved the efficiency of the team and reduced the resolution time.
Deskhero's AI also generates suggested replies, which helps the team members in responding to the customers quickly and accurately. The comprehensive search bar allows them to find relevant information from the vast repository of data, further speeding up the resolution process.
The user groups feature allows FitPro to segment their customers based on various parameters, such as product type, location, etc. This enables them to provide personalized support to each group, enhancing the overall customer experience.
Overall, Deskhero's advanced AI capabilities have helped FitPro Equipments in optimizing their workflow and improving their customer support services, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI assign tickets to team members?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to understand the nature of the issues raised in the tickets. It then assigns the tickets to the team members who are best equipped to handle them.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI's ChatGPT to generate suggested replies. It uses the embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and formulate appropriate responses.
What is the benefit of the user groups feature?
The user groups feature allows companies to segment their customers based on various parameters, such as product type, location, etc. This enables them to provide personalized support to each group, enhancing the overall customer experience.
* This article provides an example of how a fictive company in the Manufacture of Athletics Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
