Athletico Manufacturing receives numerous customer inquiries daily, ranging from product queries to technical support requests. To manage these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero help in automatically categorizing and prioritizing these tickets based on the content of the query, ensuring that urgent and critical issues are addressed promptly.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This information is then sent through OpenAIs ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and consistent, enhancing the overall customer experience.
The AI-powered comprehensive search bar allows Athletico's support team to quickly find relevant information from the vast repository of data. This feature has significantly reduced the time spent on searching for information, thereby increasing the efficiency of the support team.
Deskhero's REST API allows Athletico to integrate the platform with their existing systems, providing a seamless experience for both the support team and the customers. The custom fields and user groups features enable them to personalize the support experience based on the customer's profile and history.
Overall, Deskhero's advanced AI capabilities have enabled Athletico Manufacturing to provide efficient and effective customer support, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of the tickets. It then categorizes and prioritizes them based on the urgency and complexity of the issues raised in the tickets.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI's ChatGPT to generate suggested replies. It uses the embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and formulate appropriate responses.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to quickly search through the vast repository of data, including tickets, knowledge base articles, uploaded files, and scraped website data, to find relevant information.
* This article provides an example of how a fictive company in the Manufacture of Athletics Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
