FutureRide Autocycles was facing challenges in managing their extensive knowledge base. The company had a wealth of information in various formats - word documents, powerpoint presentations, PDF files, and website data. However, finding relevant information quickly was proving to be a challenge.
Deskhero's AI capabilities came to the rescue. By leveraging OpenAI Embeddings, Deskhero was able to generate knowledge base articles from various file formats and scraped website data. This not only organized the company's knowledge base but also made it easily accessible.
The AI-enhanced comprehensive search bar made it easy for the support team to find relevant information quickly. This improved the efficiency of the helpdesk services and ensured that customers received accurate and timely responses.
Furthermore, Deskhero's REST API allowed FutureRide Autocycles to integrate the platform with their existing systems. This ensured seamless data flow and reduced the need for manual data entry.
By leveraging Deskhero's advanced AI capabilities, FutureRide Autocycles has significantly improved its knowledge management and helpdesk services, resulting in better customer satisfaction and increased efficiency.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings to generate knowledge base articles from various file formats and scraped website data. This organizes the knowledge base and makes it easily accessible.
How does the AI-enhanced search bar work?
Deskhero's search bar uses advanced AI to quickly find relevant information from the knowledge base, previous tickets, uploaded files and scraped website data.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows for easy integration with existing systems, ensuring seamless data flow and reducing the need for manual data entry.
* This article provides an example of how a fictive company in the Manufacture of Autocycles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
