SunShield Awnings receives a high volume of customer queries daily, ranging from installation instructions to warranty claims. With Deskhero, these queries are automatically sorted into structured data lists, making it easier for the support team to manage and prioritize tickets.
The company also utilizes Deskhero's custom fields feature to categorize tickets based on product type, issue, and urgency level. This allows the support team to quickly identify and address high-priority issues, improving overall customer satisfaction.
Deskhero's advanced AI capabilities play a crucial role in enhancing SunShield's customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent on crafting responses.
Additionally, Deskhero's comprehensive search bar, powered by the same AI technology, provides the support team with quick access to relevant information from the company's knowledge base and scraped website data. This further accelerates the resolution process and ensures that customers receive accurate and helpful responses.
By leveraging Deskhero's AI capabilities, SunShield Awnings has managed to improve its response times by 30%, enhancing the efficiency of its customer support and boosting customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero help in managing and prioritizing tickets?
Deskhero sorts queries into structured data lists and allows the use of custom fields to categorize tickets based on product type, issue, and urgency level. This helps in managing and prioritizing tickets effectively.
How does Deskhero's AI enhance search results?
Deskhero's comprehensive search bar is powered by AI technology that uses OpenAI Embeddings from various sources to find relevant content, thereby enhancing search results.
* This article provides an example of how a fictive company in the Manufacture of awnings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
