CanopyCraft has a vast knowledge base containing information on a wide range of topics, from product specifications to installation guides. However, finding specific information in this extensive database can be challenging. By using Deskhero, the company has made its knowledge base more accessible and user-friendly.
The company uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, and PDF files. This not only saves time but also ensures that the articles are accurate and up-to-date.
Deskhero's AI also enhances the search functionality of the knowledge base. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This makes it easier for the support team and customers to find the information they need.
CanopyCraft also uses Deskhero's website scraping feature to keep its knowledge base current. The AI automatically scrapes new information from the company's website and adds it to the knowledge base.
By leveraging Deskhero's AI capabilities, CanopyCraft has improved the accessibility and usability of its knowledge base, leading to a 25% reduction in customer queries and a significant improvement in customer satisfaction.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, and PDF files. This ensures that the articles are accurate and up-to-date.
How does Deskhero's AI enhance the search functionality of the knowledge base?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content, making it easier for users to find the information they need in the knowledge base.
How does Deskhero's website scraping feature work?
Deskhero's AI automatically scrapes new information from the company's website and adds it to the knowledge base, keeping it current and comprehensive.
* This article provides an example of how a fictive company in the Manufacture of awnings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
