ShadeSolutions receives hundreds of customer queries every day via email. Managing these queries and providing timely responses was a significant challenge for the company. By implementing Deskhero, ShadeSolutions has been able to streamline its customer communication and improve response times.
The company uses Deskhero's custom email domains feature to ensure that all customer emails are directed to the appropriate department. This helps in managing the high volume of emails and ensures that no query goes unanswered.
Deskhero's advanced AI capabilities play a key role in improving the company's response times. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, which has significantly reduced the time spent on crafting responses.
ShadeSolutions also uses Deskhero's user groups feature to assign tickets to the right team members based on their expertise. This ensures that customers receive accurate responses from the most qualified person.
By leveraging Deskhero's AI capabilities, ShadeSolutions has improved its response times by 40% and increased customer satisfaction significantly.
How does Deskhero's custom email domains feature help in managing customer emails?
Deskhero's custom email domains feature ensures that all customer emails are directed to the appropriate department. This helps in managing the high volume of emails and ensures that no query goes unanswered.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's user groups feature work?
Deskhero's user groups feature allows companies to assign tickets to the right team members based on their expertise. This ensures that customers receive accurate responses from the most qualified person.
* This article provides an example of how a fictive company in the Manufacture of awnings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
