TinyTummies Ltd. prides itself on its excellent customer service. To maintain this high standard, they use Deskhero's AI capabilities to provide quick and accurate responses to customer queries. The AI generates suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This not only speeds up the response time but also ensures that the information provided is accurate and relevant.
The company also uses Deskhero's AI to enhance the search functionality. When a customer service representative searches for a term, the AI uses OpenAI Embeddings to find relevant content from various sources. This provides the representative with a comprehensive view of the information related to the search term, enabling them to provide a thorough response to the customer.
Deskhero's AI capabilities also extend to the creation of knowledge base articles. The AI can generate articles from Word, PowerPoint, and PDF files, ensuring that the company's knowledge base is always up-to-date. This not only benefits the customer service team but also customers who prefer to find answers on their own through the company's self-service portal.
Furthermore, Deskhero's custom fields and structured data lists allow TinyTummies Ltd. to customize the platform to their specific needs. They can tailor the data they collect from customers and how it's organized, enabling them to provide personalized service.
Overall, Deskhero's advanced AI capabilities have helped TinyTummies Ltd. enhance the efficiency of their customer service, leading to improved customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search term is entered, Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources. This ensures that the most relevant and comprehensive information is provided in the search results.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easy to keep the knowledge base up-to-date with the latest information.
* This article provides an example of how a fictive company in the Manufacture of Baby Foods industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
