NutriBabes Co. receives a high volume of customer queries daily. To handle these efficiently, they use Deskhero's AI capabilities to generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This not only reduces the time spent by helpdesk representatives on each ticket but also ensures that the responses provided are accurate and relevant.
The company also uses Deskhero's AI to enhance the search functionality. When a helpdesk representative searches for a term, the AI uses OpenAI Embeddings to find relevant content from various sources. This provides the representative with all the necessary information at their fingertips, enabling them to provide comprehensive responses to customer queries.
Deskhero's AI capabilities also extend to the creation of knowledge base articles. The AI can generate articles from Word, PowerPoint, and PDF files, ensuring that the company's knowledge base is always up-to-date. This not only benefits the helpdesk team but also customers who prefer to find answers on their own through the company's self-service portal.
Furthermore, Deskhero's custom fields and structured data lists allow NutriBabes Co. to tailor the platform to their specific needs. They can customize the data they collect from customers and how it's organized, enabling them to provide personalized and efficient service.
Overall, Deskhero's advanced AI capabilities have helped NutriBabes Co. improve their helpdesk services, leading to increased efficiency and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search term is entered, Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources. This ensures that the most relevant and comprehensive information is provided in the search results.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easy to keep the knowledge base up-to-date with the latest information.
* This article provides an example of how a fictive company in the Manufacture of Baby Foods industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
