BabyGourmet Inc. receives numerous customer inquiries daily, ranging from product information requests to complaints. Using Deskhero's AI capabilities, they can automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This significantly reduces the time spent by customer service representatives on each ticket, allowing them to handle more queries in less time.
The company also uses Deskhero's AI to enhance search results. When a customer service representative searches for a term, the AI uses OpenAI Embeddings to find relevant content from various sources. This ensures that the representative has all the necessary information at their fingertips, enabling them to provide accurate and comprehensive responses to customer queries.
Deskhero's AI capabilities also extend to the creation of knowledge base articles. The AI can generate articles from Word, PowerPoint, and PDF files, making it easy for BabyGourmet Inc. to keep their knowledge base up-to-date with the latest information. This not only benefits the customer service team but also customers who prefer to find answers on their own through the company's self-service portal.
Furthermore, Deskhero's custom fields and structured data lists allow BabyGourmet Inc. to tailor the platform to their specific needs. They can customize the data they collect from customers and how it's organized, enabling them to provide personalized and efficient service.
Overall, Deskhero's advanced AI capabilities have enabled BabyGourmet Inc. to streamline their customer support and helpdesk services, improving efficiency and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search term is entered, Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources. This ensures that the most relevant and comprehensive information is provided in the search results.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easy to keep the knowledge base up-to-date with the latest information.
* This article provides an example of how a fictive company in the Manufacture of Baby Foods industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
