Backpack Innovations Inc. receives hundreds of customer queries daily regarding product specifications, usage instructions, and warranty claims. The company uses Deskhero's AI capabilities to manage these tickets effectively. The AI system leverages OpenAI Embeddings from previous tickets to suggest relevant responses, significantly reducing the time taken to resolve tickets.
With Deskhero's AI-powered knowledge base, Backpack Innovations Inc. has been able to automate the creation of articles from various sources like Word, PowerPoint, PDF files, and even scraped website data. This has not only saved time but also improved the quality of the knowledge base, providing customers with accurate and detailed information.
The custom fields feature of Deskhero allows Backpack Innovations Inc. to categorize tickets based on product type, issue, and other relevant parameters. This structured data is then used by the AI to provide more accurate and personalized responses.
Backpack Innovations Inc. also uses Deskhero's custom email domains feature to maintain brand consistency in all customer communications. The AI capabilities of the platform ensure that all emails are responded to promptly and accurately, enhancing customer satisfaction.
Finally, the comprehensive search bar powered by AI has made it easier for the company's support team to find relevant information quickly. This has resulted in faster resolution times and improved customer experience.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets to suggest relevant responses, reducing the time taken to resolve tickets.
How does the AI-powered knowledge base work?
Deskhero's AI can generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and scraped website data, providing accurate and detailed information to customers.
How does the AI enhance the search functionality?
The AI enhances the search functionality by using OpenAI Embeddings to provide more accurate and relevant search results, making it easier for the support team to find the information they need.
* This article provides an example of how a fictive company in the Manufacture of backpacks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
