IronWorks Corporation has a vast repository of knowledge resources, including manuals, policies, and presentations. However, accessing and utilizing these resources was a challenge for their support team. With Deskhero's comprehensive search bar and AI capabilities, the team can now easily find and use these resources.
The AI uses OpenAI Embeddings to analyze the company's knowledge base articles, uploaded files, and scraped website data. It enhances the search results, making it easier for the team to find relevant content.
Additionally, the AI generates suggested replies based on these resources, reducing the time and effort required to craft responses. This has improved the efficiency of the support team and reduced the average resolution time.
IronWorks also uses Deskhero's custom fields and user groups to categorize their knowledge resources based on various parameters. This has made the resources more organized and accessible.
Lastly, the company leverages Deskhero's REST API to integrate the platform with their existing systems. This ensures a seamless flow of data and enhances the overall efficiency of their operations.
How does Deskhero's AI improve knowledge management?
Deskhero's AI analyzes the company's knowledge resources using OpenAI Embeddings. It enhances the search results and generates suggested replies based on these resources, making them more accessible and useful.
Can Deskhero categorize knowledge resources?
Yes, Deskhero allows you to use custom fields and user groups to categorize your knowledge resources based on various parameters. This makes the resources more organized and accessible.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for easy integration with your existing systems, ensuring a seamless flow of data.
* This article provides an example of how a fictive company in the Manufacture of Basic Iron & Steel industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
