SteelForge Industries receives a large volume of customer queries and complaints daily. Prior to implementing Deskhero, the company had a reactive support model, addressing issues as they came in. This often led to delayed responses and unsatisfied customers.
With Deskhero's structured data lists and custom email domains, SteelForge was able to streamline their support process. The team can now efficiently categorize and prioritize tickets, ensuring timely responses.
Deskhero's advanced AI capabilities have played a crucial role in transforming SteelForge's support model. The AI analyzes past tickets, knowledge base articles, and other resources using OpenAI Embeddings. It generates suggested replies and enhances search results, allowing the team to proactively address common issues before they escalate.
The AI also helps in creating a comprehensive knowledge base by generating articles from Word, PowerPoint, and PDF files. This has empowered customers to find solutions on their own, reducing the load on the support team.
Finally, the company uses Deskhero's REST API to integrate the platform with their CRM and ERP systems. This has enabled a seamless flow of data, further enhancing the efficiency of their operations.
How does Deskhero's AI help in proactive customer support?
Deskhero's AI analyzes past tickets and other resources to generate suggested replies and enhance search results. This allows the support team to proactively address common issues before they escalate.
Can Deskhero create a knowledge base from existing documents?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This helps in creating a comprehensive knowledge base for customers to find solutions on their own.
Can Deskhero be integrated with CRM and ERP systems?
Yes, Deskhero provides a REST API that allows for easy integration with CRM and ERP systems, ensuring a seamless flow of data.
* This article provides an example of how a fictive company in the Manufacture of Basic Iron & Steel industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
