ComfortQuilts Inc. receives numerous customer queries daily, which were previously handled manually. With Deskhero's structured data lists and custom fields, they have been able to categorize and prioritize these queries effectively, improving their response time.
Deskhero's AI capabilities have been a game-changer for ComfortQuilts Inc. The platform uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to suggest replies. This has not only improved the accuracy of their responses but also reduced the workload of their customer service team.
The AI-enhanced comprehensive search bar is another feature that ComfortQuilts Inc. finds extremely useful. It provides relevant search results quickly, making it easier for their customer service representatives to handle queries efficiently.
ComfortQuilts Inc. also benefits from Deskhero's custom email domains and user groups features. These features allow them to manage their customer service team more effectively and provide personalized customer support.
Lastly, the knowledge base articles generated from Word, PowerPoint, PDF files, and scraped website data keep their customer service team updated with the latest information. This ensures they provide accurate and up-to-date responses to customer queries.
How does Deskhero's AI capabilities benefit ComfortQuilts Inc.?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies. This improves the accuracy of their responses and reduces the workload of their customer service team.
What are the benefits of Deskhero's custom email domains and user groups features?
Deskhero's custom email domains and user groups features allow ComfortQuilts Inc. to manage their customer service team more effectively and provide personalized customer support.
How does Deskhero's knowledge base articles feature benefit ComfortQuilts Inc.?
The knowledge base articles generated from Word, PowerPoint, PDF files, and scraped website data keep ComfortQuilts Inc.'s customer service team updated with the latest information. This ensures they provide accurate and up-to-date responses to customer queries.
* This article provides an example of how a fictive company in the Manufacture of Bed Linen industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
