BrewMaster Inc. receives a high volume of customer queries regarding their products, ranging from ingredient inquiries to troubleshooting home brewing kits. By utilizing Deskhero's advanced AI capabilities, they are able to automate responses to common queries, freeing up their support team to handle more complex issues.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This allows the system to quickly find relevant content and generate suggested replies. For example, if a customer asks about the ingredients in a particular product, the AI can quickly pull up the relevant information from the product manual or website.
Additionally, Deskhero's comprehensive search bar, powered by AI, enhances the efficiency of the support team. The AI can predict what the support team is looking for based on the context of the ticket, reducing the time spent searching for information.
The AI also assists in managing tickets. It can categorize and prioritize tickets based on their content, ensuring that urgent or complex issues are addressed promptly. This has significantly reduced response times and increased customer satisfaction.
Finally, BrewMaster Inc. uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. The AI capabilities of Deskhero have transformed their customer support, making it more efficient and effective.
How does the AI generate responses?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate a suggested reply.
How does the AI assist in managing tickets?
The AI categorizes and prioritizes tickets based on their content. This ensures that urgent or complex issues are addressed promptly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Manufacture of Beverages industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
