JuiceBox Ltd. prides itself on transparency and customer education. They maintain an extensive knowledge base, including product manuals, ingredient lists, and FAQs. However, managing and searching through this information can be challenging. Deskhero's AI capabilities solve this problem by structuring and enhancing the searchability of the knowledge base.
The AI uses OpenAI Embeddings from the various sources of information to find relevant content. When a customer or support agent searches the knowledge base, the AI predicts what they are looking for based on the context and provides the most relevant results. This has significantly reduced the time spent searching for information.
Deskhero's AI also generates knowledge base articles from Word, PowerPoint, and PDF files. This means that when new products are launched or existing ones are updated, the relevant information can be quickly added to the knowledge base without requiring manual input.
Furthermore, the AI can generate suggested replies for customer queries based on the knowledge base. This not only speeds up response times but also ensures that the information provided is consistent and accurate.
By leveraging Deskhero's AI capabilities, JuiceBox Ltd. has been able to enhance their knowledge base and improve customer support, resulting in increased customer satisfaction and loyalty.
How does the AI enhance the searchability of the knowledge base?
The AI uses OpenAI Embeddings from the various sources of information to find relevant content. When a search is conducted, the AI predicts what is being looked for based on the context and provides the most relevant results.
How does the AI generate knowledge base articles?
The AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This allows new or updated information to be quickly added to the knowledge base without requiring manual input.
How does the AI generate suggested replies?
The AI generates suggested replies for customer queries based on the knowledge base. This ensures that the information provided is consistent and accurate.
* This article provides an example of how a fictive company in the Manufacture of Beverages industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
