Bling Bijoux receives a high volume of customer queries regarding product details, order status, and return policies. Managing these queries manually was time-consuming and often led to delayed responses. With Deskhero, the company has been able to automate ticket management and provide immediate responses to common queries.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This feature has been instrumental in finding relevant content quickly and efficiently. The suggested replies generated by OpenAI's ChatGPT have significantly reduced the time spent by customer support agents on drafting responses.
The comprehensive search bar powered by AI has made it easier for Bling Bijoux's customer support team to find relevant information. Whether it's a specific ticket, a knowledge base article, or a detail from the company's policies, the search bar provides accurate results within seconds.
Deskhero's REST API has allowed Bling Bijoux to integrate the platform with their existing systems seamlessly. This has resulted in a unified platform for all customer support activities, reducing the need for multiple tools and platforms.
Overall, Deskhero's advanced AI capabilities have transformed Bling Bijoux's customer support operations, leading to improved efficiency, faster response times, and higher customer satisfaction.
How has Deskhero improved Bling Bijoux's response times?
Deskhero's AI capabilities generate suggested replies for common queries, significantly reducing the time spent by customer support agents on drafting responses. This has led to faster response times.
How does Deskhero's comprehensive search bar work?
Deskhero's search bar is powered by AI and leverages OpenAI Embeddings from various sources such as previous tickets, knowledge base articles, and uploaded files. This allows it to provide accurate search results within seconds.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, creating a unified platform for all customer support activities.
* This article provides an example of how a fictive company in the Manufacture of Bijouterie industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
