Chic Charms receives a multitude of customer queries every day regarding product details, delivery status, and return policies. Managing these queries manually was cumbersome and often led to delayed responses. With Deskhero, the company has been able to automate its ticket management and provide immediate responses to common queries.
Deskhero's AI capabilities utilize OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature has been invaluable in finding relevant content quickly and efficiently. The suggested replies generated by OpenAI's ChatGPT have significantly cut down the time customer support agents spend on drafting responses.
The AI-powered comprehensive search bar has simplified the process for Chic Charms' customer support team to find relevant information. Whether it's a specific ticket, a knowledge base article, or a detail from the company's policies, the search bar provides accurate results instantly.
Deskhero's REST API has facilitated Chic Charms to integrate the platform with their existing systems effortlessly. This has resulted in a unified platform for all customer support activities, reducing the need for multiple tools and platforms.
Overall, Deskhero's advanced AI capabilities have transformed Chic Charms' customer support operations, leading to improved efficiency, faster response times, and higher customer satisfaction.
How has Deskhero improved Chic Charms' response times?
Deskhero's AI capabilities generate suggested replies for common queries, significantly cutting down the time customer support agents spend on drafting responses. This has led to faster response times.
How does Deskhero's comprehensive search bar work?
Deskhero's search bar is powered by AI and utilizes OpenAI Embeddings from various sources such as previous tickets, knowledge base articles, and uploaded files. This allows it to provide accurate search results instantly.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows for effortless integration with existing systems, creating a unified platform for all customer support activities.
* This article provides an example of how a fictive company in the Manufacture of Bijouterie industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
