BioPlates Co. uses Deskhero's user groups feature to organize their customer support team into specialized groups. This, combined with the AI-powered ticket management system, ensures that customer inquiries are directed to the right team members, leading to faster resolution of issues.
The company uses the custom email domains feature to create professional and personalized email addresses for their customer support team. The AI capabilities of Deskhero analyze incoming emails and suggest replies based on previous tickets and knowledge base articles, enhancing the team's efficiency.
BioPlates Co. leverages Deskhero's knowledge base feature to provide self-help options to customers. The AI capabilities generate articles from word, powerpoint, pdf files, and even scraped website data, creating a comprehensive and up-to-date knowledge base.
The advanced search bar, powered by AI, helps BioPlates Co.'s support team to quickly find relevant information from the knowledge base, previous tickets, and uploaded files. This not only improves the team's efficiency but also their ability to provide accurate and timely support to customers.
Lastly, BioPlates Co. uses Deskhero's REST API to integrate the platform with their existing CRM and ERP systems. The AI capabilities of Deskhero ensure a smooth and seamless integration, leading to improved data flow and operational efficiency.
How does Deskhero's user groups feature help BioPlates Co.?
Deskhero's user groups feature allows BioPlates Co. to organize their customer support team into specialized groups. Combined with the AI-powered ticket management system, this ensures that customer inquiries are directed to the right team members, leading to faster resolution of issues.
How does Deskhero's AI capabilities enhance the efficiency of BioPlates Co.'s customer support team?
Deskhero's AI capabilities analyze incoming emails and suggest replies based on previous tickets and knowledge base articles. This significantly reduces the time taken to draft responses, thereby enhancing the team's efficiency.
How does Deskhero's knowledge base feature benefit BioPlates Co.?
Deskhero's knowledge base feature, powered by AI, provides self-help options to customers. The AI capabilities generate articles from various sources, creating a comprehensive and up-to-date knowledge base. This reduces the load on the customer support team and improves customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of biodegradable and compostable plastic plates industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
