Biscuit Bliss receives hundreds of customer queries daily, ranging from product inquiries to complaints. To manage these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero help in sorting these tickets based on priority and relevance, ensuring that critical issues are addressed promptly.
The AI also uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This feature has significantly reduced the response time, improving customer satisfaction.
Deskhero's comprehensive search bar, enhanced by AI, helps Biscuit Bliss's customer support team find relevant content quickly. Whether it's a past ticket, a knowledge base article, or an uploaded file, the AI-powered search provides accurate results in no time.
Deskhero's AI also scrapes data from Biscuit Bliss's website, providing the support team with the latest product information. This feature ensures that the team is always equipped with up-to-date knowledge, enabling them to provide accurate information to customers.
Lastly, Biscuit Bliss uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the benefits of AI across their entire customer support ecosystem.
How does Deskhero's AI sort tickets?
Deskhero's AI sorts tickets based on priority and relevance. It uses OpenAI Embeddings from previous tickets and knowledge base articles to understand the context and urgency of each ticket.
How does the AI-powered search work?
Deskhero's AI-powered search uses OpenAI Embeddings to find relevant content from past tickets, knowledge base articles, and uploaded files. It provides accurate search results quickly, enhancing the efficiency of the customer support team.
What information does Deskhero's AI scrape from the website?
Deskhero's AI scrapes all relevant data from the company's website, including the latest product information. This ensures that the customer support team always has up-to-date knowledge.
* This article provides an example of how a fictive company in the Manufacture of Biscuits industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
