BlanketCrafters Inc. receives hundreds of customer queries daily, ranging from product inquiries to troubleshooting requests. With Deskhero's advanced AI capabilities, they are able to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response time.
The AI also enhances the search results on their helpdesk platform. When customers use the comprehensive search bar, the AI uses the embeddings to provide the most relevant results. This has led to a decrease in the number of tickets as customers can find solutions themselves.
Deskhero's AI capabilities have also been instrumental in managing BlanketCrafters' knowledge base. The AI can generate articles from word, powerpoint, and pdf files, making it easier for the customer support team to update the knowledge base regularly.
Furthermore, the AI's ability to scrape website data has allowed BlanketCrafters to stay updated with the latest industry trends and incorporate them into their customer support services.
Overall, Deskhero's advanced AI capabilities have transformed BlanketCrafters' customer support services, making them more efficient and customer-friendly.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then used to generate suggested replies, reducing the response time.
How does the AI enhance search results?
When a search is made on the helpdesk platform, the AI uses the embeddings to provide the most relevant results. This helps customers find solutions faster, reducing the number of tickets.
How does the AI help in managing the knowledge base?
The AI can generate knowledge base articles from word, powerpoint, and pdf files. This makes it easier to update the knowledge base regularly.
* This article provides an example of how a fictive company in the Manufacture of Blankets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
